So grateful for the team at Brandon Hyundai. There are too many dealerships out there that really don’t have your best interest in mind but thankfully when my husband and I visited we met with Robert initially who took his time and genuinely tried to help, not just make a sale. My husband and I returned and were assisted by Krystal and Benny. We are so happy with the outcome. Thank you guys for all your help!

It was a great experience overall. Malik was outstanding in getting me into a new vehicle. I couldn't have asked for a better salesman. The whole process was pretty smooth from start to finish.

I am beyond impressed by the level of dedication, professionalism and commitment to ensuring that I was able to leave with a vehicle. I went in there already with a pre approval and thinking I already had a good rate, they got me a better one. I went in there with good insurance thinking I had a good rate, they were able to get me a better one saving me $300. Eternal gratitude to Stefano for his patience and understanding of my situation and goals ((I was going back-and-forth with him), thank you to Jose for helping me get a better ... Read More

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Google - Jun 8, 2025

I am beyond impressed by the level of dedication, professionalism and commitment to ensuring that I was able to leave with a vehicle. I went in there already with a pre approval and thinking I already had a good rate, they got me a better one. I went in there with good insurance thinking I had a good rate, they were able to get me a better one saving me $300. Eternal gratitude to Stefano for his patience and understanding of my situation and goals ((I was going back-and-forth with him), thank you to Jose for helping me get a better rate and Carol for assistance in helping me save $300 more on my car insurance. The level of servers I receive is beyond what I imagine and I do recommend you visiting this location. I believe any employee will ensure they will go the extra mile to help you.

Abel Gomez was my service advisor and he was very communicative about my car getting an engine replacement and made sure everything was taken care of! Was constantly being updated with the car and fought to get the car taken care of properly, I’d recommend him to anyone as a service advisor

I can’t thank Hyundai Brandon enough! what an amazing team! They went above and beyond to get me the best deal possible, and my family and I are truly grateful. We had a lot of challenges to work through, but Malik T. and Matt did everything they could to get me into the vehicle I really wanted. Their dedication and kindness were truly incredible Malik and Matt, you’re absolute angels. Thank you from the bottom of my heart!

Mike was very helpful and listen to my needs Once again thanks

Samuel and his team were so amazing. Samuel Santiago is a skilled and great sales man !

Our sales rep Armando, manager Matt, as well as our finance service leader Alexa were fabulous to work with. Each of them made the not so pleasant process of buying a car more enjoyable. Armando went above and beyond finding us the perfect new car. We absolutely love our new Hyundai Tucson and great deal they gave us.

I went to the dealership to look for a better car but was afraid I wasn’t going to be able to get something I liked because of my credit score and negative equity from my car. Salesman Mohammed Duhayat not only help me to get a great car but also helped me to get a good deal for it. He was super helpful, funny and attentive.

(Translated by Google) I also want to buy a Hyundai i20N small hatchback, but it is not sold in our country :( (Original) 我也想购买一台现代的i20N小掀背二厢车，但是我们国家并不出售哎 ：（

This Dealership is wonderful. Thank you Blake for taking the time to help me get all my questions answered. I'm so happy with my new car!!!

"Today me and my hubby had an emergency after a minor accident—our tire was damaged and we didn’t have the special key to remove the lug nut from the rim. We went to several places looking for help, but no one could assist us. Finally, we arrived at the Hyundai dealer in Brandon, because we have a Hunday Tucson and from the moment we walked in, they treated us with kindness and professionalism. Not only did they have what we needed, but they also offered to help us right away and removed the lug nut without charging ... Read More

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Google - May 30, 2025

"Today me and my hubby had an emergency after a minor accident—our tire was damaged and we didn’t have the special key to remove the lug nut from the rim. We went to several places looking for help, but no one could assist us. Finally, we arrived at the Hyundai dealer in Brandon, because we have a Hunday Tucson and from the moment we walked in, they treated us with kindness and professionalism. Not only did they have what we needed, but they also offered to help us right away and removed the lug nut without charging us a thing. The service was excellent, and the staff was incredibly helpful and friendly. We’re truly grateful. This is the kind of service that deserves recognition!" IS ALL ABOUT THE PEOPLE, YOU ARE AMAZING, Totally recommend it! ( I apologize for not remembering the name but the very respectful guy that was all dressed in black that most be rhe manager to the service staff and the technician that went out to our car to help us with the gentleman that was all dressed in black Thank you so much, much blessings. Von & Luis

Good overall experience only reason I gave 4 instead of 5 was because of the wait time process. Aside from that Harrison and Bennie we’re phenomenal walked in for one car left with two. Kept everything around my budget couldn’t ask for much more. Definitely a good choice. Just gotta fix that wait/processing time.

Sorry, this mixed review is a little long. We bought from them about 1.5 years ago and are happy with that purchase, so we went back when looking for another vehicle. This time things haven't been as easy and great. The vehicle (Palisade AWD Calligraphy Night edition) is really nice as far as handling, comfort and has some really cool features. Surprisingly, this top-of-the-line vehicle does NOT have wireless Bluetooth. Obviously, it's not a deal-breaker, but annoying nevertheless. I mean, our Kona has it and that vehicle was much less expensive. Mo, the salesman, was very knowledgeable about the ... Read More

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Google - May 24, 2025

Sorry, this mixed review is a little long. We bought from them about 1.5 years ago and are happy with that purchase, so we went back when looking for another vehicle. This time things haven't been as easy and great. The vehicle (Palisade AWD Calligraphy Night edition) is really nice as far as handling, comfort and has some really cool features. Surprisingly, this top-of-the-line vehicle does NOT have wireless Bluetooth. Obviously, it's not a deal-breaker, but annoying nevertheless. I mean, our Kona has it and that vehicle was much less expensive. Mo, the salesman, was very knowledgeable about the vehicle. He was friendly and professional but when the problems started, he seemed to bail. I guess he thought I was no longer going to give him a good survey, which I never received. Anyway, in less than 2 weeks, the black/'Night' parts in and around the entire grill area started peeling/flaking. The grill had been painted black over the chrome, which is absolutely not the way it should be done! You pay extra for the 'Night' but get defective crap. Oh, yeah, it got fixed but took 22-ish days. There are two very small areas on the side of the vehicle that they don't want to fix. I'd like to get the vehicle ceramic coated to hopefully help prevent further paint issues, but I can't w/o that being fixed. I've read reviews of how some of the employees had been rude and/or had attitudes. Thankfully, I didn't really experience that much. I did experience too many excuses. Service was very responsive to my inquiries but I was the one who typically had to reach out. I get that they're busy, but think about the customer who just bought a new car and the dealership has had it longer than you (and has already had to make a payment). At one point, something was said that made me feel that me and my vehicle weren't that important. One of the service managers called and helped the situation a bit. The service advisor does seem to think it's the first vehicle I've ever had and know nothing about them. When it was finally ready, Joe K was awesome and finally made me feel that he actually cared that my brand new vehicle had been there so long. Matt, one of the sales managers, did offer a little something for the situation. He was friendly and helpful with some questions I had. There are a lot of fees to be aware of. There are just over $2k that are mentioned in the '*View Additional Pricing Details' (higher than some other places), but there's also another $2k for a package that you're not aware of until you go to buy the vehicle. Seems like most dealerships are doing that these days. There are pros and cons to every vehicle and dealership. Even with the issues I've had, I wouldn't rule out this place - just do your research, go with your gut when you're there and ask questions about your concerns.

Mo Duhayat did the best job at switching me from my 22' Accent to a brand new 25' Elantra, he really took his time to find the right vehicle for me and answering all my questions to make sure I was happy. If you need a car change, Mo is the one to go to, he overpassed my expectations.

Positive experience.

Wife and I were about to purchase a new 2025 BMW X1, and then we found a slightly pre-owned ‘23 model and this dealership. I called the store and they connected me with Ebenezer. Explained that I’d be there in 1 hour and we arrived at 6pm. Test drove the Bimmer, did the deal, and headed home with our new car by 8:30pm. Nothing bad about the experience. Ebenezer was a pro. If you’re heading into Brandon Hyundai, ask for Ebenezer.

Working with Sal E. Was very easy, and he is a great service advisor with good communication.

These guys screwed me. Sold me a certified pre-owned vehicle with only one remote. Isn't CPO supposed to have everything a new car has (2 remotes)? They also told me it doesn't come with a spare tire (a lie). I had to buy one on ebay. They also didn't give me any floor mats. The vehicle had tons of problems that should have not passed inspection (volume knob didn't work). My car was dead after 2 days. To make matters worse, they wouldn't send me a license plate for over 2 months. I had to keep calling and ... Read More

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DealerRater - May 15, 2025

These guys screwed me. Sold me a certified pre-owned vehicle with only one remote. Isn't CPO supposed to have everything a new car has (2 remotes)? They also told me it doesn't come with a spare tire (a lie). I had to buy one on ebay. They also didn't give me any floor mats. The vehicle had tons of problems that should have not passed inspection (volume knob didn't work). My car was dead after 2 days. To make matters worse, they wouldn't send me a license plate for over 2 months. I had to keep calling and calling and they would just pawn me off to some random department. They tried to tell me I had to go to the DMV and pay for it myself, even through I literally paid for them to do that on my invoice. Insane! Will never buy from these guys again. Malik was personable and did his job well (maximizing revenue for the dealership). Wish he would have given me a little bit more post-purchase support in nagging the other departments but I get he is probably more incentivized to move on to the next sale.

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Danilo & Matt were great to work with and I’m loving my new Hyundai!

Very helpful and made it possible for us to get the car we want at the pricepoint we can afford. Thank you so much Sam

I have been shopping a preowned suv for a while. When I went to hyundai Brandon, I was fortunate to get Shivas as my sales person. He went above and beyond to help me purchase my red Santa fe calligraphy. I love it! Do yourself a favor and ask for him. Shivas was WONDERFUL! .

Brandon Hyundai performed amazing on my recent service to my Hyundai and the facility and personnel were great. Serviceman Gerald did excellent and i will continue bringing all my Hyundai vehicles to Brandon for all the service needs. Thank you Brandon Hyundai 👍

Highly recommend this dealership. They made the process easy. Krystle went above and beyond, even following me in my old car so I could get both my new car and old car back to my house. I had some issues with trying to sell my old car (that had nothing to do with Hyundai) and Krystle helped guide me in the right direction to get those issues figured out. Appreciate them and all their efforts. I was able to lease a 2025 Santa Fe for close to the amount I walked in hoping to spend per month.

Friendly, courteous staff, was offered coffee and water, in their nice and cozy waiting area, everything was done in an afternoon, highly recommend it

Great place to shop if you want a reliable car 🚘 and great deals. ☺️😊

I had a great experience with the Brandon Hyundai, From the moment I called to set an appointment, until the deal was made it was a smooth, easy process, the Sales associate Danilo Was a pleasure to work with. I would Definitely recommend this dealership and this sales associate to anyone in need of a car!

Cash and Matt were nice enough at first I didn't care Matt, but after the initial deal was struck his personality changed. However, our salesman stayed consistent throughout and was like the energizer bunny lol but a nice guy and Robert the financial person I found him to be honest in his responses and actually not pushy he even offered to reimburse us for something we had just purchased the day before for a car I traded out of. Overall I highly recommend Robert because he was able to get Hyundai to finance all 3 of my new cars and ... Read More

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Google - May 5, 2025

Cash and Matt were nice enough at first I didn't care Matt, but after the initial deal was struck his personality changed. However, our salesman stayed consistent throughout and was like the energizer bunny lol but a nice guy and Robert the financial person I found him to be honest in his responses and actually not pushy he even offered to reimburse us for something we had just purchased the day before for a car I traded out of. Overall I highly recommend Robert because he was able to get Hyundai to finance all 3 of my new cars and kept my payments very close to what I was already paying but with way more perks bells and whistles. Cash our salesman will get extra points because he truly showed care for my well being. I hadn't eaten all day and was ready to faint, he took me in to the employees break room and served my husband and I a mini feast. Thanks Cash!!!! My husband and son are extremely happy with their upgrades and I am as well. I'd difinately say it was not painful and was worth giving them a go as I usually go to my nephew just across the Florida Georgia line. Again get past Matt and his personality and you will not be disappointed.

I had a great experience working with Cash at Brandon Hyundai! He was incredibly helpful and direct throughout the entire process. I told him exactly what I was looking for and what I wanted to pay—and he met me where I was at, no questions asked. Cash was professional, courteous, and made the whole car-buying experience easy and stress-free. I had previously visited Wesley Chapel Hyundai and didn’t have a great experience there, so I really appreciated how smooth everything went at Brandon Hyundai. Highly recommend asking for Cash if you’re in the market for a car! ... Read More

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Google - May 4, 2025

I had a great experience working with Cash at Brandon Hyundai! He was incredibly helpful and direct throughout the entire process. I told him exactly what I was looking for and what I wanted to pay—and he met me where I was at, no questions asked. Cash was professional, courteous, and made the whole car-buying experience easy and stress-free. I had previously visited Wesley Chapel Hyundai and didn’t have a great experience there, so I really appreciated how smooth everything went at Brandon Hyundai. Highly recommend asking for Cash if you’re in the market for a car! -Marisa

⭐️⭐️⭐️⭐️⭐️ Excellent Upgrade Experience with Benny and Nikki. They deserve 10 Stars!!! I had an amazing experience at Brandon Hyundai upgrading from my 2021 Hyundai Santa Fe to a 2025 Hyundai Tucson! Benny and Nikki were absolutely fantastic to work with — professional, knowledgeable, and incredibly helpful from start to finish. They made the entire process easy and stress-free, taking the time to explain all the new features and ensuring I was comfortable with everything. I never felt rushed or pressured, just supported every step of the way. I’m loving my new Tucson and couldn’t be happier with the service I received. If ... Read More

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Google - May 2, 2025

⭐️⭐️⭐️⭐️⭐️ Excellent Upgrade Experience with Benny and Nikki. They deserve 10 Stars!!! I had an amazing experience at Brandon Hyundai upgrading from my 2021 Hyundai Santa Fe to a 2025 Hyundai Tucson! Benny and Nikki were absolutely fantastic to work with — professional, knowledgeable, and incredibly helpful from start to finish. They made the entire process easy and stress-free, taking the time to explain all the new features and ensuring I was comfortable with everything. I never felt rushed or pressured, just supported every step of the way. I’m loving my new Tucson and couldn’t be happier with the service I received. If you’re looking for a new Hyundai, ask for Benny and Nikki — you won’t be disappointed!!! 🙌🏻

Smooth sailing at Brandon Hyundai on my new car purchase, sales team was accommodating and attentive and so polite! Finance took a little while but seems like the norm these days otherwise also very nice to work with! Thanks to everyone who assisted me!

Malik was great! He was very nice and new alot.

Thomas was very responsive and I felt like he was looking out for my best interest. Love my 2 new cars!

Great experience purchasing our 2025 Santa Fa!!! Krystal Mendez (Sales person) and Alex Diaz (Finance Leader) were both excellent Very through, straight and to the point, great hospitality and professional. We highly recommend 👌🏾

We want to sincerely thank Thomas Murman the salesman involved in this sale and Lindsey Biswas the executive sales leader for getting us to him. Thomas took excellent care and put together a great lease for our office admin Molly at our Lakeland office. Yes, she drove all the way to Brandon when there was a Hyundai dealership in Lakeland minutes from our office because of the excellent service we have continually had with Brandon Hyundai.

Great deal and a great buying experience! Alexa and Darryl were exceptional.

Thank you to Thomas Murman for making my purchase of the Hyundai Kona run smoothly. I appreciate all of your help!

Im so happy with both of my 2025 vehicles!! Sulliane Ramos was my sales person, she understood exactly what I was searching for and what I needed. At that moment I was just looking to get a 2nd vehicle and not only did I find the car I needed, I also walked out with a brand new 2025 IONIQ. It's such a smooth, comfy and modern car, my husband is in love with it!! It was an overall great experience , Sulliane was with us every step of the way and she made sure she took care of us the entire time. ... Read More

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Google - Apr 30, 2025

Im so happy with both of my 2025 vehicles!! Sulliane Ramos was my sales person, she understood exactly what I was searching for and what I needed. At that moment I was just looking to get a 2nd vehicle and not only did I find the car I needed, I also walked out with a brand new 2025 IONIQ. It's such a smooth, comfy and modern car, my husband is in love with it!! It was an overall great experience , Sulliane was with us every step of the way and she made sure she took care of us the entire time. We had a great experience and we recommend her 1000%. Thank you Sulliane and Brandon Hyundai for everything you did for us!!

Great customer service

Ola and Mohammed went above and beyond to make me feel heard and I would definitely recommend them if considering a Hyundai

I went in looking for a bigger vehicle for my growing son who is almost 14 and already 6 feet tall and still growing. I wasn’t sure what I wanted just something bigger. Sulliane Ramos Was very patient and wonderful in finding me the perfect SUV for me and my growing son. She had a wonderful personality and I would recommend her to anyone looking for a vehicle. I felt no pressure and it was like hanging out with a friend looking for what I need it thank you very much for all of your help

Dayne’s the best! Excellent attention to detail and extremely responsive!

This guys are Very Tricky and lier, They will Trick you with Numbers Just be careful when you buy cars from them, And Loaner guy just tell you Rough numbers instead of exact number and Later on number goes three time more then he says, Be careful and Check numbers before you sign, Because after sign you can’t do nothing, And you get stuck, they sold me used car more expensive then Newer, Do not trust on their smile, check every single number

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Kurt was knowledgeable, easy to work with and willing to assist us with answers that were to the point and direct.

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The reason I gave this rating is said had the car I was buying and then could not find on one of their lots. I then had to come back 2 days later to do all the paperwork after work when tired ( originally there on Sunday), and get the car. Not how i wanted it. Also had to come back few weeks later for 2 checks promised...after I kept calling. Referral check and military discount..which he wouldn't redo the paperwork.

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I am returning to withdraw my previous review. It has been a total nightmare since I purchased this Jeep from Hyundai. This vehicle was delivered to me without going through the 99 point inspection. Week 1 lights on the dash came on. Week 2 trip to autozone to get reading on diagnosis codes. Called Hyundai numerous times left messages for Mangement and sales rep to call me. The battery was on its last limb and unable to charge. I had to replace the Dash Cluster. ESC & Traction will not go off. Suspension was hanging on by a thread. One wrong turn or ... Read More

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DealerRater - Mar 23, 2025

I am returning to withdraw my previous review. It has been a total nightmare since I purchased this Jeep from Hyundai. This vehicle was delivered to me without going through the 99 point inspection. Week 1 lights on the dash came on. Week 2 trip to autozone to get reading on diagnosis codes. Called Hyundai numerous times left messages for Mangement and sales rep to call me. The battery was on its last limb and unable to charge. I had to replace the Dash Cluster. ESC & Traction will not go off. Suspension was hanging on by a thread. One wrong turn or one deep pot hole/man whole, I would’ve lost my life. Right side track bar xxxx near fell apart. Right now I am at the point of reaching out to for legal help. I’ve called Hyundai numerous times to speak to the manger and I am still waiting on a returned call. It’s been five months since I’ve asked to speak to a manager again. Let me not leave out a small tiny crack is on the windshield when it arrived. I traded in my vehicle and wish like xxxx I didn’t. i will not be taking this post down. Therefore, do not call and ask me to remove it like you did the first and second time. My response to Hyundai will be the same response I’ve received from them through this whole nightmare. NOTHING!!! This review is from the date of purchase till now, March 23, 2025.

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Kurt was very helpful! Made the whole process less stressful and a breeze! Thank you again Kurt!

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Brandon is a great salesman got the car i wanted quick and easy for the price I was looking for.

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Very responsive and attentive to client needs. He called me and followed through on everything we discussed over the phone. I appreciate the honesty and commitment to closing out a deal.

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Me hicieron sentir como en casa,la atención el trato .Me solucionaron hasta el problema y salí de ahí con un Tucson 2025 ,y no solo el vendedor todos muy atentos y me fui con mi carro nuevo y contento .

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The dealership staff were very knowledgeable, courteous, respectful and motivated to provide the best customer service.

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Sam was thorough and was easy to work with. He had patience and made sure we found the right car.

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I enjoyed working with my sales representative, Nikki very much. She was encouraging, informative, and easygoing.

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Armando was very helpful in finding the specific vehicle we wanted and willing to work on the pricing. Goldie in finance did a great job explaining all the fine print. Both stated late after the dealership was closed to get the deal completed.

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Abel is amazing and go above and beyond to make sure all my needs are met.

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The service department is good and they are knowledgeable. It is always busy and I think sometimes things are rushed and not looked over thoroughly. I have been there 3 times in the last month and the issue is not fixed. I do not have time to be at the garage for hours and multiple visits.

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The service was excellent, fast, the waiting time was reasonable, the employees were helpful and attentive, very grateful.

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Tom Murman was our salesman-knowledgeable and respectful. My complaint is that there were numerous special deals offered on national TV, and yet we were not offered any of those deals. In fact, when I questioned them two days later, was told :"Oh, that's for a different vehicle." or "We aren't always up to date on national dealsl." I don't necessarily fault the dealership-buyer beware. But it would have certainly made a huge positive impression as opposed to the negative impression I now hold.

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During my dealing with Mrs. Degraffenreid was very pleasant and professional. She took the time and patience to address our questions and concerns. The only issue we had was the Palisade that we test drove and was in the process of negotiating was sold to another customer during this period. We were offered a similar Palisade but by the time we finished the purchasing process it was too dark to do a thorough inspection and the next day we noticed some things with the vehicle that needed to be addressed. Mrs. Degraffenreid and another gentleman assisted with addressing the issue. ... Read More

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DealerRater - Dec 31, 2024

During my dealing with Mrs. Degraffenreid was very pleasant and professional. She took the time and patience to address our questions and concerns. The only issue we had was the Palisade that we test drove and was in the process of negotiating was sold to another customer during this period. We were offered a similar Palisade but by the time we finished the purchasing process it was too dark to do a thorough inspection and the next day we noticed some things with the vehicle that needed to be addressed. Mrs. Degraffenreid and another gentleman assisted with addressing the issue. It is taking a little long to get everything fixed but Mrs. Degraffenried is keeping us updated as well as provided a rental during the time without my Palisade. Hopefully it won't be much longer, having a new vehicle that you are paying for but can't drive yet is a bit frustrating. Again, her communication on this matter has been great!

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Giovanny was very professional and knowledgeable regarding the Hyundai Tuscon Hybrid. He made sure our experience went smoothly and answered all of our questions. He also ensured we got into the service department for all our treatments. Alexa Diaz handled our finance quickly and painlessly. Great service!

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Mario was very professional and definitely knows his stuff. We had the pleasure of meeting his manager as well who was also very professional.

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I was fortunate to have Armando as my sales rep and he is caring and polite, understanding my needs and making them happen. He went above my expectations, I give him a 10++.

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Krystle Mendez was amazing and very helpful! She took the time to find the right car for us! She put up with our back and forth and indecisiveness. She was very knowledgeable about each car we test drove and followed up with us regularly to make sure we knew our 2nd key was being ordered and that we were satisfied with our purchase. Matthew was great at assisting Krystle in our sales process as well. Finance manager Tyler Noyes was quick with the signing process and had the paperwork ready when we got there. Five stars for both employees as ... Read More

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DealerRater - Dec 30, 2024

Krystle Mendez was amazing and very helpful! She took the time to find the right car for us! She put up with our back and forth and indecisiveness. She was very knowledgeable about each car we test drove and followed up with us regularly to make sure we knew our 2nd key was being ordered and that we were satisfied with our purchase. Matthew was great at assisting Krystle in our sales process as well. Finance manager Tyler Noyes was quick with the signing process and had the paperwork ready when we got there. Five stars for both employees as they are not listed below.

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The dealership was clean and all staff and salespeople were friendly. Would recommend to family.

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I was happy to compete this deal provided it was a cash only transaction. Brandon Hyundai wanted me to finance the deal to give me the out the door price. I wasn’t willing to do this and ended the purchase process.

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Was disappointed with the continued pricing games to squeeze additional unwarranted funds by the finance group even after the sales team had negotiated a deal. Start with a large advertised discount and then add back all kinds of fees to force the number up to ridiculous levels. It also was evident that this was common practice with other customers. The sales folks were good but I believe hampered by management practices that are misleading and feel deceptive. Took longer to get the documents signed than buying a home.

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Ed, was my rep for my car needs. Ed was kind friendly, answered all the f my questions. Thank you!

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Friendly and cooperative Professional and pleasant Responsive and respectful Good people and prices Great experience

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Mario was condescending, when i declined services because they were out of my budget he acted like my car was a waste of his time. I had to ask if my car was getting worked on today, if they needed to order parts, and if it was ready. When i texted him these questions he answered in as little words as possible. I feel like if i never asked he would have let my car sit there an extra day. Every time im at Brandon's Hyundai its a hectic, cramped space. Its been 5 years at this dealership and ive ... Read More

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DealerRater - Dec 30, 2024

Mario was condescending, when i declined services because they were out of my budget he acted like my car was a waste of his time. I had to ask if my car was getting worked on today, if they needed to order parts, and if it was ready. When i texted him these questions he answered in as little words as possible. I feel like if i never asked he would have let my car sit there an extra day. Every time im at Brandon's Hyundai its a hectic, cramped space. Its been 5 years at this dealership and ive met some nice people working there, but overall im so annoyed to be there

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The salesman was very friendly and casual He went thru all trims of palisade and differences

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The service Advisor and staff was kind knowledgeable. The wait time wasn’t long. Plenty of food and drink options while waiting.

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Brandon Hyundai is a nice dealership. The showroom is simple and the buying process easy. Malik Tyson was the absolute best!! He was patient, attentive and a genuinely good person. He made the experience pleasant from start to finish! I will definitely seek him out when I am ready to trade!! You hired a gem of a human.

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It should NEVER take three hours to do a scheduled oil change. If it’s scheduled, it should be done in a timely manner.

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The Dealership Needs to be more warm to customers. Everyone seems busy and understaffed. Wait times is a lot.

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Everyone was so kind and very helpful. Very nice atmosphere to be in. I will definitely recommend it to everyone.

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I had a two o’clock appointment and left three hours later with no service done to my car. I was told I would be there for thirty minutes. Not cool.

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Great service and able to accommodate to my schedule. Flexible and fast turnaround. I was able to use the online coupon so price was awesome for ab oil change.

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I usually don't rate but I thought this was necessary. I have been going to this place for more than 13 years now, never had issues. One guy on my last service annoyed me so much that I would probably never go back there. I dropped my car and never heard from them for 4 hours, I called and the guy name Dave, didn't even know I have dropped the car and he is the assigned person. Then two hours later my car was still not in for service. I end up taking UBER home from the work and then ... Read More

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DealerRater - Dec 28, 2024

I usually don't rate but I thought this was necessary. I have been going to this place for more than 13 years now, never had issues. One guy on my last service annoyed me so much that I would probably never go back there. I dropped my car and never heard from them for 4 hours, I called and the guy name Dave, didn't even know I have dropped the car and he is the assigned person. Then two hours later my car was still not in for service. I end up taking UBER home from the work and then again next morning uber again (not covered by Hyundai).Next morning my car was not even washed. When he tool my car to wash it smelled like weeds. Then today I happened to notice my car has 4 lugs missing from my back tire and one from the front tire.

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Everything was positive including Mr. Pintus (salesperson) who was both patient and did not deliver any pressure tactics, he was there to help and support our shopping experience.

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Excellent Service. Tony Torres was polite, informative, professional and never pressured us. We leased a beautiful Sonata and we will recommend Tony to any friend or family looking to get a new vehicle.

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Knowledgeable sales and finance staff. Made it very easy to make a decision and went out of their way to make it an easy lease.

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Great experience on vehicle purchase! A quick 3 hrs from test drive to me driving home in my new car!

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The dealership and service was wonderful. My only complaint was the wait was really long

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Good dealership too much back and forth tho. Clean and welcoming but the prices could be better especially when the app show one price and when you get there it’s changes.

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I had a wonderful experience buying my first car from this dealership! Mohammad was absolutely phenomenal!

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Nice new and clean dealership easy to get to. Parked car and walked towards sales area and was pleasantly greeted by sales rep Nasser. He was great to work with for getting our new car.

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Thomas was very professional, patient and knowledgeable. Went the extra mile to ensure the vehicle we bought was the right one for us at the right price.

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Took day off to drop my car in (Advisor Eddie Johnson) failed call and failed to review car historyfor open recal, failed to notifyme of status, and failed to schedule for recall fix. Costing me two days off work. Never got a call back. I called several times. Eventually reached Eddie who indicated that system went down. I clarified if he was aware that my number was written down on the physical chart, he said yes, and clarified a call should have been made. I had took another day off as they finally looked at the car on the second ... Read More

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DealerRater - Dec 26, 2024

Took day off to drop my car in (Advisor Eddie Johnson) failed call and failed to review car historyfor open recal, failed to notifyme of status, and failed to schedule for recall fix. Costing me two days off work. Never got a call back. I called several times. Eventually reached Eddie who indicated that system went down. I clarified if he was aware that my number was written down on the physical chart, he said yes, and clarified a call should have been made. I had took another day off as they finally looked at the car on the second day. Inspection revealed airbag sensor issues which means would not deploy in event of accident. Cause is faulty equipment by hyundai, Eddie reported that car was not kept, causing unnecessary hurdles to submit claim to hyundai. I had to bring in proof of maintenance to car. Eventually the claims rap experienced my frustration with lack of communication by Eddie Johnson. I would not recommend Eddie Johnson as an adviser. I don't know if it was a language barrier, I do speak Spanish, or he has a rude demeanor and delivery when he speaks. To some degree I question if I should use, or recommend Brandon Hyundai or a hyundai vehicle. On the positive side the director Joe K. seems a little more understanding. Currently going through claim. Will follow-up with Google Review

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Very good customer service, always willing to solve the concerns from the customers and offering a good car stock.

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Horrible experiences! The lack of respect and communication is ridiculous. Wasted two days of my life to this location and department. Time is valuable and priceless and these people do not respect it. I will share when possible how Horrible this brandon hyundai is.

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Maybe I am naive but when a person has an appointment for an oil change, it should not be 3 hours. Plus, when you make the appointment online, the customer needs to specify what the appointment is for. So when I got there, no one had me check in but a representative proceeds to call my husband who isn't at the dealership and asks "why do we have your car here?" Thankfully we no longer have anymore courtesy oil changes. We will be using another service that values their customers and their customers time.

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Dave is my advisor and he is always great and exceeds expectations every time my car needs to be serviced!

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I have purchased well over 50 vehicles in my lifetime so far. The experience I had here was by far the best one. Malik was so knowledgeable and made sure I was his priority all the time until the deal was done. Eli in Finance was also amazing, she was so efficient and kind. I will purchase more here in the future and recommend everyone I talk too. Thank you.

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Angel Garcia is truly an asset to the dealership, I could tell he takes pride in what he does.2 weeks after I came back for spare key for my new car and Malik Tyson impressed me with his costumer service.

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