2 Months Waiting - No Resolution, Ignored Messages ⭐ 1/5 I have been waiting 2 months for my Goodwill warranty claim to be resolved at Brandon Hyundai and still have no answer. I have followed up multiple times via text and in person, but my messages are often ignored. I even met with the Service Director, Mike Manzi, and still nothing has been resolved. My Service Advisor is Hannah Meis. I understand claims can take time, but 2 months with no clear status, no timeline, and no updates is unacceptable. I have now had to escalate my case directly to Hyundai Corporate to find out ... Read More

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Google - Nov 13, 2026

2 Months Waiting - No Resolution, Ignored Messages ⭐ 1/5 I have been waiting 2 months for my Goodwill warranty claim to be resolved at Brandon Hyundai and still have no answer. I have followed up multiple times via text and in person, but my messages are often ignored. I even met with the Service Director, Mike Manzi, and still nothing has been resolved. My Service Advisor is Hannah Meis. I understand claims can take time, but 2 months with no clear status, no timeline, and no updates is unacceptable. I have now had to escalate my case directly to Hyundai Corporate to find out what is happening with my own claim. If you value your time and want clear communication, think twice before bringing your car here for warranty work. Very disappointed.

(Translated by Google) Rocío is an excellent salesperson, she really helped me a lot. My business wasn't easy to start and she made it possible. I'm leaving happy with my car. (Original) Rocío es excelente como vendedora la verdad me ayudo mucho mi negocio no era fácil de hacer y ella lo hizo posible me voy feliz con mi carro.

Long wait time, bad customer service and poor management. They take your vehicle in for service make you wait days with no loaner vehicle or resolution.

The service department needs some work. On 10/28 I brought my car in for an oil change and tire rotation. After checking out I realized that I was charged for a tire rotation that did not happen. It explicitly states that on the invoice, yet I was charged. My service advisor was apologetic and said that he could not issue a refund since there wasn’t a manager on site. He offered a free tire rotation for next time. I called the next day (10/29) requesting a refund and to speak with the service manager. I was told they only issue refunds ... Read More

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Google - Nov 11, 2026

The service department needs some work. On 10/28 I brought my car in for an oil change and tire rotation. After checking out I realized that I was charged for a tire rotation that did not happen. It explicitly states that on the invoice, yet I was charged. My service advisor was apologetic and said that he could not issue a refund since there wasn’t a manager on site. He offered a free tire rotation for next time. I called the next day (10/29) requesting a refund and to speak with the service manager. I was told they only issue refunds via check and they would let the manager know. On 11/10 I called again to ask for an update and they had no idea if a check was mailed or not. I requested to speak with the service manager again and he was conveniently unavailable. The individual (Melissa) said she’ll give me a call back with an update. I did not receive a call back. I went in person today (11/11) and once again no one knew what the status of my refund was. This time I was told that the service manager is on vacation. An advisor (Hannah) made a copy of my invoice and promised that she’ll follow up with updates and let me know once the check is mailed. I have my doubts on if I’ll actually get a follow up or even receive my refund, it’s been 2 weeks at this point. I feel like I’ve been scammed and it’s upsetting that I have to do all of this just to get a refund for a service that wasn’t performed. I’ve been bringing my car for service to this location for the past 3 years and this most recent experience has me considering taking my car elsewhere moving forward.

I dealt with Brandon Parcente who was the sales consultant. He was honest, professional, and a pleasure to deal with. If you are in the market for a new vehicle and fair price go to Brandon Parcente at Brandon Hyundai.

Metin was a amazing costumer services and sales consultant… I recommend him 100%

I had a great experience at the dealership today! Everyone was so friendly, welcoming, and helpful. A special thank you to Rocío, who was absolutely wonderful and made the entire process easy and enjoyable. She was very kind, patient, and professional. I truly appreciate the excellent customer service. Highly recommend this dealership!

Nasser was fantastic. He answered all of our questions, was very personable and great to work with! Thank you!

Bought a new Santa Fe from Nasser! Phenomenal sales experience and we felt as though he genuinely had our best interests at heart while also taking care of the business! We highly recommend!

Garrett and Mario in service have been absolutely amazing! They were able to fix my car, communicate perfectly, and get my car back to my family in no time. I can’t express how thankful I am for these two gentlemen. Pure angels. Thank you SO much from the bottom of my heart!!

You guys charged me almost 300$ for something that is covered under manufacture warranty and I’ve been calling you guys to talk to service manager and you guys leave me on hold for so long. I will bring my lawyer down there. Thank you

Just trying to get a propectus worksheet but nothing from the dealership unless I commit to coming in before I see the numbers. Ba bye! There are other dealers that want this low mileage, pristine vehicle!

Loved the attention and service Nikki is amazing

My wife and I planned on getting a Sante Fe when we got to the dealership, but the more we learned about the new Palisade we changed our minds. Gary DeMicco was our Sales Rep and he did an amazing job in answering all of our questions, getting our paperwork processed and getting us out the door with keys to our brand new 2027 Hyundai Palisade!! So happy we decided to go in to take a look. Thanks Gary!!!

I purchased my car from Krystal Mendez at Brandon Hyundai she was very helpful and easy to work with. I would recommend her to anyone who is in the market to purchase a new vehicle.

Everyone at Brandon Hyundai was extremely friendly and welcoming! We were there on Halloween, so it was fun seeing everyone in the festive spirit. Krystle was wonderful to work with! She was friendly, professional, easy to talk to, and answered all my questions. She made the entire car-buying process smooth and enjoyable. Highly recommend her!

I had a great buying experience at Brandon Hyundai: friendly team members, no pressure sales, knowledgeable staff, good prices with opportunity for appropriate negotiations, clean and comfortable showroom and nice follow-up. I wouldn't hesitate to shop with them again.

AB and everyone took great care of us. Ended up in a better ride and better payment than expected. Tell your friends.

Brandon Hyundai was an amazing place to buy my Tucson 2026. The best dealers: Mohammed and Abdias, incredible customer service, the best!!! Thank you very much!!

I had a great experience purchasing my new 2027 Hyundai from Brandon Hyundai in Tampa. The salesperson, Blake, was very professional, knowledgeable, and helpful. I drove from Miami to Tampa to get what I wanted. It was worth the trip.

Great dealer to buy a car customer service was great, A.B and Mo were very helpful Thank you

Rocio was incredibly professional and helpful to get a car I would go back to her again

Rocio cespedes was incredible she went above and beyond for me to get a car and I really appreciate her for everything 10/10 would recommend her

Everyone was wonderful. This is our second vehicle we have purchased here.

I called them up and checked on a discovery car work 5075 dollars and after i went i saw the car and told them i am interested and they pulled my credit without telling me the actual price which is 5075 plus 4000 fees like sealer charges processing fee etc.

Abdias Marte was amazing to work with, very friendly. He got us in and out quickly. Stayed late so we can bring back the trade-in every employee at Brandon Hyundai were very nice and very friendly! The whole experience of buying a new vehicle worked out really well! Thanks to everyone who made our experience so smooth!

Our sales person Mr. Mohammed Duhayat work hard to find the car as we want outside & inside color. Excellent sales people to work with & clean show room. This is the 2nd car we bought it from Mr. Mohammed at Brandon Hyundai.

Our family recently purchased a 2024 Jeep Grand Cherokee 4xe from Brandon Hyundai, and we couldn’t be happier with the experience! Our salesperson, AB, was incredibly helpful and knowledgeable about the vehicles on the lot. AB and his team made the entire car-buying process easy, smooth, and stress-free. We truly appreciated their friendly and professional service. We highly recommend Brandon Hyundai and will definitely return for future car purchases!

I would give them 0 stars if I could. Will never buy a car from here again. I purchased a car remotely over a month ago and I still have yet to receive my new vehicle's registration and decal. I have attempted numerous times to reach out to numerous people at the dealership and nobody has the courtesy to return my calls or emails. I paid the dealership to handle this part of the process and now it looks like I'll have to go to the DMV and pay again for this stuff. Terrible customer service!!

Jenny is the ONLY reason this place gets anything above a zero. She deserves to work somewhere way better with competent supervisors. The finance team is way below average but seem to be very arrogant which is off. They wasted my time and made a plethora of mistakes, instead of making the issue right - they chose to lose a deal.

Very nice good sale person

IF YOU NEED A CAR, LET THIS PLACE BE YOUR ABSOLUTE LAST OPTION AND I MEAN YOUR LAST. I would not recommend this dealership to anybody. The communication is TERRIBLE, the customer service is a joke, and it’s obvious that these people care more about getting your money and selling you a car than actually standing behind what they sell. Once you drive off that lot apparently every problem with the car magically becomes somebody else’s responsibility but y’all quick to tell someone to get the car fixed here. I have had issues with this place for ... Read More

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Google - Oct 18, 2026

IF YOU NEED A CAR, LET THIS PLACE BE YOUR ABSOLUTE LAST OPTION AND I MEAN YOUR LAST. I would not recommend this dealership to anybody. The communication is TERRIBLE, the customer service is a joke, and it’s obvious that these people care more about getting your money and selling you a car than actually standing behind what they sell. Once you drive off that lot apparently every problem with the car magically becomes somebody else’s responsibility but y’all quick to tell someone to get the car fixed here. I have had issues with this place for the ENTIRE TWO MONTHS since this car was purchased and I could write a whole essay listing everything that has gone wrong between the poor communication, the lack of accountability, and the constant runaround, dealing with this dealership has been nothing but a headache. What makes it worse is that things were repeatedly said to us about fixing certain issues and now that it’s time to actually stand behind those promises suddenly there are excuses and reasons, so y’all can sell somebody a car with no problem, but when it’s time to take responsibility for the problems that follow everybody wants to play clueless?I’m the co-signer on this car and if the decision were mine I would’ve gotten rid of it already just to be done with this dealership. That’s how bad this experience has been. I genuinely dread having to come back here because I already know I’m probably going to leave frustrated, annoyed. Me personally I think this place is money hungry, unprofessional, and completely lacking in customer care and people work hard for their money and buying a car is a HUGE financial commitment. The absolute least a dealership can do is communicate properly, be honest about what they can and cannot fix, and take accountability when problems arise. I would NEVER recommend this place to anybody. Save yourself the stress, the excuses, the wasted time, and the unnecessary headaches. Take your money somewhere else!

Poor experience !! may not repeat but just a heads up for others. I was quoted $300 for the battery, but it wasn't entered correctly and I ended up overpaying without realizing it at checkout. I was also charged for the 4th tire despite the buy 3 get 1 promo, and overcharged on the alignment. Advisor Freylen Huerta caused this trouble and no longer works there when i returned back to inquire on the billing. The real hassle started after. When I went back to question the charges, management didn't even look into the bill until I pointed out every extra charge ... Read More

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Google - Oct 17, 2026

Poor experience !! may not repeat but just a heads up for others. I was quoted $300 for the battery, but it wasn't entered correctly and I ended up overpaying without realizing it at checkout. I was also charged for the 4th tire despite the buy 3 get 1 promo, and overcharged on the alignment. Advisor Freylen Huerta caused this trouble and no longer works there when i returned back to inquire on the billing. The real hassle started after. When I went back to question the charges, management didn't even look into the bill until I pointed out every extra charge myself. I had to return again around 5pm, and instead of help, I was told I was "showing attitude." They initially said they couldn't take responsibility for an employee who no longer works there. After standing there for 45 minutes re-explaining everything, all I got was a $185 credit that they called the "true credit" — it doesn't come close to covering what I was overcharged.Just within 15 days of service. Please be extra cautious with billing and charges here, and inspect everything before leaving the dealership to avoid this kind of situations.

DO NOT BUY A USED VEHICLE HERE! They effectively sold me a lemon, and within 6 months, I had dumped over $2000 into it. They make you sign a document that says you won't go after them if something is wrong with the vehicle. Then, tired of dumping money into it, took it to another dealer for a more thorough diagnostic after it had passed the inspection here during a recent oil change when I mentioned to the staff the issues it was having. It needed $5300 of parts and labor to be reliably drivable. The other dealer offered me $1500 for the ... Read More

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Google - Oct 16, 2026

DO NOT BUY A USED VEHICLE HERE! They effectively sold me a lemon, and within 6 months, I had dumped over $2000 into it. They make you sign a document that says you won't go after them if something is wrong with the vehicle. Then, tired of dumping money into it, took it to another dealer for a more thorough diagnostic after it had passed the inspection here during a recent oil change when I mentioned to the staff the issues it was having. It needed $5300 of parts and labor to be reliably drivable. The other dealer offered me $1500 for the not drivable vehicle and to pay off my loan and got me into another vehicle all in the same day. I wasted so much of my money here, as well as my time. The financial damage this entire ordeal has caused me is immeasurable, and unless they want to write me a check for $7000, I will absolutely NOT be recommending this place to ANYONE. I am appalled that they would sell a vehicle without a thorough enough inspection to find such problems. Again: DO NOT BUY A USED VEHICLE HERE.

After reading some of the reviews - I also have to agree. WORST CUSTOMER SERVICE/BUYING/FOLLOW THRU experience ever. Could tell you a long story, but short version - purchased car for Grandson who is Active Duty Navy transferring from San Diego to Pensacola for schools. Purchase was Aug 19, 2026. Salesman was aware. Grand was given 30 day temp tag. It expired and Military Police stopping him on base in Pensacola regularly for expired tag. Had to have vehicle to get from barracks to school. We called 2 x to dealership for him (we paid for the car up front) explaining his ... Read More

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Yelp - Oct 12, 2026

After reading some of the reviews - I also have to agree. WORST CUSTOMER SERVICE/BUYING/FOLLOW THRU experience ever. Could tell you a long story, but short version - purchased car for Grandson who is Active Duty Navy transferring from San Diego to Pensacola for schools. Purchase was Aug 19, 2026. Salesman was aware. Grand was given 30 day temp tag. It expired and Military Police stopping him on base in Pensacola regularly for expired tag. Had to have vehicle to get from barracks to school. We called 2 x to dealership for him (we paid for the car up front) explaining his temp tag had expired and issue with MPs for driving vehicle with expired temp tag. Spoke not only to original salesman but also to someone they said was a supervisor. By this past Thurs Oct 8, tags still had not shown up. So since evacuating from Pensacola due to pending Isaias, he came here to Apollo Beach and we advised him to go to dealership, stand in front of someone who could resolve problem and not leave there until he at least had another temp tag. Lots of other small details/lies I won't go into. It was the only way to at least get a new temp tag. Praying he will FINALLY GET HIS PERMANENT TAG before the next 3 weeks so we don't have to go thru this again. Ms.Morgan, if you are not hands on with customer service at your dealership, maybe you need to hire someone you can trust to take care of your customer or just sell the business, and btw - great way to treat an active duty sailor doing his best to complete his mission. And by the way, our granddaughter had purchased a vehicle there about 4 years ago, great service then, but her vehicle was rear ended and declared complete loss. She went there to find a new vehicle, picked one out, was promised bumper to bumper coverage 3x but at closing, she was told that was only drive train. She got up and walked out and purchased a car at another dealership same day. Grandfather was there with her and verifies she was lied to. LOSERS! Oh, and it was the same salesman our grandson worked with.

Nice saleman but dealership will try to rip you off on trade in and jack up their prices more than what's online.

Unfortunately, my experience with Brandon Hyundai completely changed after I purchased my vehicle. Before and during the purchase, the communication was excellent. The salesperson was constantly following up with me on Saturday, Sunday, and Monday, all the way until the day I went to pick up the car. Before I purchased the vehicle, I was told that the car would be tinted, and the salesperson assured me not to worry because he would personally take care of scheduling the tint appointment. When I picked up the car on Monday, he told me that the person responsible for the tinting had ... Read More

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Google - Oct 8, 2026

Unfortunately, my experience with Brandon Hyundai completely changed after I purchased my vehicle. Before and during the purchase, the communication was excellent. The salesperson was constantly following up with me on Saturday, Sunday, and Monday, all the way until the day I went to pick up the car. Before I purchased the vehicle, I was told that the car would be tinted, and the salesperson assured me not to worry because he would personally take care of scheduling the tint appointment. When I picked up the car on Monday, he told me that the person responsible for the tinting had already left for the day, but that he would schedule it himself the following day. After sending the salesperson several text messages and receiving absolutely no response, I decided to go to the dealership in person. The sales manager, JT, told me to come back on a specific day and assured me that he would personally schedule the tint appointment for me. Guess what? I showed up on the day he told me to come, only to find out that JT was off that day. Once again, nothing had been scheduled. I had no appointment, and nobody seemed to know anything about it. **What a terrible experience. This is by far the worst car dealership experience I have had in eight years.** To be fair, I did manage to get the deal I wanted on the vehicle, and that is probably the only positive thing I can say about this experience. Everything else, from the communication to the follow-up and after-sale customer service, has been absolutely horrible. It is unbelievable how much attention you receive when they are trying to sell you a car, only for that attention to disappear completely once they have your money and the paperwork is signed. Multiple promises were made, text messages were ignored, and even after speaking directly with the sales manager, they still failed to follow through. This is not about a scheduling conflict or a minor inconvenience. It is about a complete lack of communication, professionalism, and accountability. If you promise a customer something, you should follow through. If you cannot do it, at least have the courtesy to communicate. **Brandon Hyundai did a good job getting me to buy the car, but everything after the sale has been a complete disappointment.** Getting the deal I wanted does not excuse the terrible customer service I have received afterward. I hope management sees this review because customers deserve better than being ignored after making a major purchase. Based on my experience, I would seriously think twice before recommending this dealership to anyone. Valen, thank you, but I guess you accomplished what you set out to do — you sold me the car. After that, you completely disappeared. You were more than capable of contacting me repeatedly when you wanted to make the sale, but once the sale was completed, you could not even respond to a text message or follow through on your own promise. I honestly expected better, but unfortunately, this experience says a lot.

I would give this place negative stars if I could. The salesman, Blake, was a real jerk. That should have been my first sign to run but I liked the car so I bought it. Come to find out the 1 year old car that I bought has an oil leak in the main gasket. It's under warranty, but they won't even communicate timelines with you. Let my husband sit in the lobby ALL DAY to tell him they need to keep the car. Left me on hold for over an HOUR without picking up the phone to give ... Read More

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Yelp - Oct 5, 2026

I would give this place negative stars if I could. The salesman, Blake, was a real jerk. That should have been my first sign to run but I liked the car so I bought it. Come to find out the 1 year old car that I bought has an oil leak in the main gasket. It's under warranty, but they won't even communicate timelines with you. Let my husband sit in the lobby ALL DAY to tell him they need to keep the car. Left me on hold for over an HOUR without picking up the phone to give me an update on when I could have my car back. This place is a joke. They don't value anyone's time. Once they have your money you mean nothing. RUN!

I would like to begin by saying that this feedback is based on a single recent experience and does not reflect my overall relationship with the dealership. I leased my vehicle here three years ago and have had consistently positive interactions with both the sales and service teams ever since. Unfortunately, my recent visit for a lease buyout was very disappointing. I had a scheduled appointment, yet I had to explain the purpose of my visit three separate times before it was fully understood by the sales person. It appeared that the she was not adequately prepared for the appointment ... Read More

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Google - Oct 1, 2026

I would like to begin by saying that this feedback is based on a single recent experience and does not reflect my overall relationship with the dealership. I leased my vehicle here three years ago and have had consistently positive interactions with both the sales and service teams ever since. Unfortunately, my recent visit for a lease buyout was very disappointing. I had a scheduled appointment, yet I had to explain the purpose of my visit three separate times before it was fully understood by the sales person. It appeared that the she was not adequately prepared for the appointment or for the specific transaction I was there for. Throughout the meeting, I asked several questions regarding the fees and costs presented to me, but the salesperson was unable to clearly explain or justify many of them. In addition, I was provided with paperwork that was not applicable to my specific lease buyout situation, which further reduced my confidence in the process. The salesperson openly shared that she was new and that this was the first lease buyout she had handled. While I appreciate her honesty and understand that everyone must learn, I do not believe she should have been managing this type of transaction independently without guidance from a more experienced team member. For something as significant as a $23,000 purchase, I expected a higher level of expertise and support. It would have been far more appropriate for an experienced salesperson to either lead the transaction or walk her through the process alongside me. By the end of the appointment, I was not confident that the information I was receiving was accurate, and I left feeling uncertain about the process and the figures that had been presented. As a long-time customer, I was disappointed by the experience and felt that the level of service did not meet the standards I have previously come to expect from your dealership. My intention in sharing this feedback is not to criticize a new employee, but rather to highlight an opportunity for improved training, preparation, and customer support during important financial transactions. I value the dealership and hope this feedback helps ensure future customers receive the knowledgeable and professional experience they expect.

Horrible experience, my service advisor Hannah Meis went on vacation without conversing with other colleagues to ensure my vehicle was properly taken care of which caused a four day delay in my vehicles repair. I had to call nearly a dozen times for them to connect with my warranty to ensure my vehicle to be fixed. I spoke with the manager Brandon Alvarado and manager Michael they both disappeared and stopped answering the phone at some point or an another and I had to retell the issues I’ve had with my service advisor and the way my cars issues ... Read More

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Google - Sep 29, 2026

Horrible experience, my service advisor Hannah Meis went on vacation without conversing with other colleagues to ensure my vehicle was properly taken care of which caused a four day delay in my vehicles repair. I had to call nearly a dozen times for them to connect with my warranty to ensure my vehicle to be fixed. I spoke with the manager Brandon Alvarado and manager Michael they both disappeared and stopped answering the phone at some point or an another and I had to retell the issues I’ve had with my service advisor and the way my cars issues was handled. My service advisor Hannah hung up in my face after I questioned why my vehicle had not been repaired in 19 days and stated “her family vacation was “already planned before so she wasn’t going to cancel it” I requested manager Brandon not allow her to converse with me anymore. Yet, my vehicles repairs were still not completed. I was constantly mislead to believe certain parts were repaired on my vehicle and they were not. I requested my warranty inspector go out to the dealership to check on my vehicle. Just for my vehicle to get random repairs a bill for 4k and my car to break down a day after it was repaired after they had it in the shop for 24 days. I called the manager Brandon and advised him via voicemail that my cars engine light went on again. He never returned my call. This has been a huge headache and I will never recommend this dealership to anyone. I am appreciative for the rental I was able to use for the additional 9 days provided by Brandon. But the way I was handled and my vehicle needing a tow and leaving me stranded on the highway the next afternoon was completely unacceptable. The only thing changed on my car was the car wash and detail when it was returned. - De’Yanira B.

It’s 1220 on Tuesday, Sept. 29. I came in for an 0830 appt to have a nail taken out of the rear tire and patched. It’s 1230 now

The people that attended me were nice but when I got my car back — there were new stains on my seats that weren’t there before and they didn’t bother to pick up the trash they left in there and some stuff was messed with. They were only doing a paint job btw.

Someone please teach ' the executive manager ' Gary , some customer service manners

After $2500 and 2 weeks of waiting for my car to be diagnosed and fixed, The tech created another issue for my vehicle after they incorrectly reinstalled my air intake after removing it to replace an oil pressure sensor under the exhaust manifold. They didn’t even reinstall the push pins for the snorkel and also overtightened one of the nuts so the air intake doesnt align with the inlet in the cars front bumper. Car barely accelerates at highway speeds now and will have to bring it back and waste even more time off my work week to fix something that ... Read More

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Google - Sep 20, 2026

After $2500 and 2 weeks of waiting for my car to be diagnosed and fixed, The tech created another issue for my vehicle after they incorrectly reinstalled my air intake after removing it to replace an oil pressure sensor under the exhaust manifold. They didn’t even reinstall the push pins for the snorkel and also overtightened one of the nuts so the air intake doesnt align with the inlet in the cars front bumper. Car barely accelerates at highway speeds now and will have to bring it back and waste even more time off my work week to fix something that should have been correctly installed in the first place.

I purchased a used 2021 Subaru Forester from Brandon Hyundai on September 5, 2026. I went in believing the vehicle was in the low-$20,000 range based on what I had seen. The final Buyer’s Order listed a vehicle purchase price of $25,986. Additional charges were then added, including a $1,298 predelivery service fee, a $598 electronic registration filing fee, an $829 Appearance Protection product, and a $1,995 Premium Protect Plus product. The product contracts themselves listed a vehicle purchase price of $23,991, which did not match the $25,986 on the Buyer’s Order. The total cash price and financed amount ended up significantly higher than I anticipated. The car ... Read More

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Google - Sep 20, 2026

I purchased a used 2021 Subaru Forester from Brandon Hyundai on September 5, 2026. I went in believing the vehicle was in the low-$20,000 range based on what I had seen. The final Buyer’s Order listed a vehicle purchase price of $25,986. Additional charges were then added, including a $1,298 predelivery service fee, a $598 electronic registration filing fee, an $829 Appearance Protection product, and a $1,995 Premium Protect Plus product. The product contracts themselves listed a vehicle purchase price of $23,991, which did not match the $25,986 on the Buyer’s Order. The total cash price and financed amount ended up significantly higher than I anticipated. The car was sold AS IS with no dealer warranty. I felt the pricing and add-ons were not clearly explained before I signed. The protection products I paid for also state they are non-cancelable and non-refundable, which conflicts with Florida’s 60-day cancellation rights for many service agreements. I later found multiple other customer complaints about similar issues at this dealership involving price increases, high fees, and add-ons. I would advise anyone considering buying here to get a complete itemized out-the-door price in writing before visiting and to carefully review every line on the final paperwork.

Worst service center. Completely mismanaged. They have had my vehicle for 4 weeks after they ruined the transmission during routine maintenance. Have had to go to the dealership 4 times to change loaner vehicle. 3 times showed up and the "manager gave away" the car saved for me. Waste of 90 minutes driving back and forth. They never answer the phone or call you back so it is impossible to talk to anyone without driving in. General Manager has never responded to any emails or voice mails left.

I visited Brandon Hyundai genuinely interested in purchasing a new Hyundai Sonata N Line. The vehicle itself was very nice, and I enjoyed seeing and driving it. I arrived prepared to discuss a real deal, so it was disappointing that the trade-in experience became the reason I decided to leave. I brought in my 2026 Kia K5 GT-Line, which is in very good condition and has only approximately 18,000 miles. The dealership appraised it at $26,891. In my opinion, that was an extremely disappointing offer considering the vehicle’s model year, mileage, condition and equipment. During the conversation, the salesperson repeatedly mentioned the 18,000 ... Read More

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Google - Sep 19, 2026

I visited Brandon Hyundai genuinely interested in purchasing a new Hyundai Sonata N Line. The vehicle itself was very nice, and I enjoyed seeing and driving it. I arrived prepared to discuss a real deal, so it was disappointing that the trade-in experience became the reason I decided to leave. I brought in my 2026 Kia K5 GT-Line, which is in very good condition and has only approximately 18,000 miles. The dealership appraised it at $26,891. In my opinion, that was an extremely disappointing offer considering the vehicle’s model year, mileage, condition and equipment. During the conversation, the salesperson repeatedly mentioned the 18,000 miles as though that was unusually high. I also showed him paperwork indicating that I originally paid approximately $36,000 for the vehicle even though its original MSRP was around $32,000. His explanation was that I paid more because the K5 was “hot” at the time. I understand that what I originally paid does not automatically determine its present trade-in value, but that response felt dismissive and did not provide a meaningful explanation of how they arrived at $26,891. What made the appraisal even harder to understand was seeing used K5 GT-Line vehicles advertised for approximately the same amount despite being older and having significantly more mileage. I understand that dealerships must leave room for reconditioning and profit and that a retail asking price is different from a trade-in value. However, I still expected a stronger and more transparent offer for a clean 2026 vehicle with only 18,000 miles. I wasn’t expecting the dealership to accept any number I demanded. I simply wanted the appraisal and complete transaction explained clearly and respectfully. Instead, I felt as though the mileage and my previous purchase price were being used to dismiss my concerns without giving me a proper market-based breakdown. Another concerning part of the conversation involved leasing. The salesperson told me that you can modify leased vehicles and said he has personally done it many times. I found that advice misleading because modification rules depend on the lease agreement, and unauthorized changes could result in restoration costs or other charges when the vehicle is returned. I also did not understand why his personal leasing habits were being presented as guidance for my decision. The discussion should have focused on giving me accurate information about my options, obligations and potential costs—not on what he chooses to do with his own vehicles. I was excited about the Sonata N Line and would have seriously considered purchasing it that day if the overall numbers had made sense. Unfortunately, the appraisal and communication left me feeling disappointed and uncomfortable proceeding with the deal, so I walked away. The Sonata was great, but the sales experience and lack of transparency prevented the purchase.

I have not made a decision yet on the dealership. It not even a week yet. But I did ask when the car was detailed to clean the black spots of the door edge and they did not. Also never got contact email to me. I was told I would have it the same day Called yesterday to remind them. But never got it Was told a amount for the trade in and when I signed contract. It was half the price quoted Told the other half was a tax credit. So when I receive the contract I will be ... Read More

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Google - Sep 16, 2026

I have not made a decision yet on the dealership. It not even a week yet. But I did ask when the car was detailed to clean the black spots of the door edge and they did not. Also never got contact email to me. I was told I would have it the same day Called yesterday to remind them. But never got it Was told a amount for the trade in and when I signed contract. It was half the price quoted Told the other half was a tax credit. So when I receive the contract I will be looking for that tax credit. Until then I really don't trust the financial dept. I'm hoping for the best and just hope the paperwork adds up. Update.... Still no paper work sent to me. Reached out four times with just a run around

This dealership is straight trash. A lot of their cars have transmission problems. I had my car for all of 2 weeks .

Individual unpleasant experience. I will not do business here again

I want to leave this review in the hope that it may prevent someone else from making the same mistake I did. I purchased a vehicle from Brandon Hyundai, and the experience was extremely disappointing. We discussed one price, discounts, and the overall deal, but when it came time to sign the financing paperwork, additional products, warranties, and service packages were added. The most important part is this: I clearly declined ALL additional warranties and packages. I wanted to pay for the vehicle, taxes, registration, and nothing else. This was my first time financing a car, there were many documents ... Read More

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Google - Sep 12, 2026

I want to leave this review in the hope that it may prevent someone else from making the same mistake I did. I purchased a vehicle from Brandon Hyundai, and the experience was extremely disappointing. We discussed one price, discounts, and the overall deal, but when it came time to sign the financing paperwork, additional products, warranties, and service packages were added. The most important part is this: I clearly declined ALL additional warranties and packages. I wanted to pay for the vehicle, taxes, registration, and nothing else. This was my first time financing a car, there were many documents to sign, and I trusted the people handling the transaction because everyone was extremely friendly and helpful before the sale. That trust was a huge mistake. If you have already purchased a vehicle here, CHECK EVERY SINGLE PAGE OF YOUR CONTRACT. Even if you verbally declined additional products, make sure they were actually removed from the paperwork. In my case, thousands of dollars were added to the amount I financed for products I did not want. And in my experience, these additional warranties are nearly useless anyway. Even when you come in with something you believe should be covered — for example, a tire issue under a tire protection plan — you may be told that it is not covered for one reason or another. The worst part comes when you return to the dealership and try to resolve the problem. Suddenly, the employee who handled your deal “doesn’t work here anymore,” management has changed, the company has changed, or they claim they do not know what happened. Meanwhile, you are the one left paying thousands of dollars. Please be extremely careful before signing anything here. Do not rely on verbal promises, friendliness, or what you were told during the sale. Read every page, every number, and every added product before signing. This has been one of the worst dealership experiences I have had in the United States. I sincerely hope I never have to deal with a situation like this again.

I will not purchase another vehicle from Brandon Hyundai. I bought my vehicle on July 3, 2026, and the experience with the finance department, specifically Mike Carmack, has been terrible. They took nearly a month to pay off my trade-in, resulting in past-due notices from my previous lender. I also felt pressured into purchasing overpriced optional extended warranties that added thousands to my loan. I requested they be canceled shortly after the purchase and have followed up with Mike numerous times. As of September 11, I still have no confirmation that the warranties were canceled, no refund applied to my loan, and my ... Read More

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Google - Sep 11, 2026

I will not purchase another vehicle from Brandon Hyundai. I bought my vehicle on July 3, 2026, and the experience with the finance department, specifically Mike Carmack, has been terrible. They took nearly a month to pay off my trade-in, resulting in past-due notices from my previous lender. I also felt pressured into purchasing overpriced optional extended warranties that added thousands to my loan. I requested they be canceled shortly after the purchase and have followed up with Mike numerous times. As of September 11, I still have no confirmation that the warranties were canceled, no refund applied to my loan, and my lender says they haven’t received anything regarding the cancellations. Once they have your money, it feels like they just want you to go away. The lack of communication and follow-through has been unacceptable. I would not recommend Brandon Hyundai or their finance department.

left the dealership went out to the light turnt around and came back. Guido was nowhere to be found as I wanted to let them know that there was a vibration in the tires. I ended up telling Carmack he said it would be taken care of later. 4 days passed with no contact with Salesman Guido, not one call to see if I liked the car or to ask for referrals. I again told him my worries and his answer was Give us 10’s on the survey or we lose our bonuses. I received the survey in my email I ... Read More

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DealerRater - Aug 10, 2026

left the dealership went out to the light turnt around and came back. Guido was nowhere to be found as I wanted to let them know that there was a vibration in the tires. I ended up telling Carmack he said it would be taken care of later. 4 days passed with no contact with Salesman Guido, not one call to see if I liked the car or to ask for referrals. I again told him my worries and his answer was Give us 10’s on the survey or we lose our bonuses. I received the survey in my email I did not answer it as if I did it would all be 0’s. Then a Tyler called me about the survey and they needed all 10’s. Then a Blake called me and told me the survey actually affected him not Guido. First off, I don’t like the bait and switch with Salesman, THE financing was strong armed to me to sign IT was 9:35 when I walked out of finance that day. All of a sudden, they were interested in what was wrong with my car because they wanted that survey all 10’s not me, not how I liked the car nothing about that. I had been sicked the 3 weeks after purchase with covid and covid related injuries. I told them I was having what seems to be transmission issues that when taking off it seemed to clunk, shifting was erratic and I was afraid to drive the car as I have a service dog and I can see us breaking down on the side of the road with no help and no ac.  I called Hyundai care when the car lit up like a Christmas tree and check engine light on. I drove slow and within like 10 miles everything seemed to go back to normal except the transmission and the auto braking and lane sensing was acting weirs as it would break me in the middle of a turn with no cars in sight and it doesn’t speed up to the speed set very slowly after it came back online. I told this all to Brandon at the dealership which I was told was the service manager he texted me on 3 different lines so I was not sure as to what line to contact him.  HE called me 2 weeks again said noting was found wrong 3ith the car but would keep it and he would drive it home a night and see. He drove it home and a week to this date the care sat with no one doing anything about it. I called and texted to Blake, Brandon and Tyler to talk to the GM about what was happening to no avail, no call backs or texts( I have all communication saved) They came and got my car to fix it and brought a car to me with less that ¼ tank of gas and the windshield wiper level lo. And expected me to fill things that had nothing to do with me. They came got the car on the 17th. I asked for paper work that said I was authorized to use the car. To date nothing has been set. Also talked to Blake about getting finance Manager to get ahold of me so I can cancel all add On’s as I wanted a clean deal. To date no one has reached out to me, also was supposed to give me the paperwork to terminate the wheel and tire on my trade in. that has not happened. I am owed about 11K from all this and they could care less I finally called HMC and talked to a case manager and not 30 min after talking to him did Brendon call me and said they couldn’t find anything wrong, wanted to know if I wanted him to drive the car home AGAIN to see what’s wrong. I sent them the codes that were showing on my app that happened prior to me having issues. I still have not heard from a sales manager, the GM or Tyler or Blake. I need the finance paperwork done as well as my refund for the wheel and tire I had paid for and should get a refund from. Also, there where things on the Maroni sticker that said where on the car, which were not and they based the car financing on some of these items. I think this is fraud for charging me for something I never got. This is the worse dealership I have ever worked with. Customer service would be a 0, Service a 0 and finance a 0   I am in the process of filing a BBB complaint as well as one with the Florida Attorney Generals office. I have contacted Florida Highway Patrol Dealership licensing division to file complaints and charges as well

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My NEW vehicle was finally fixed...faulty switch...on sunroof after sitting at dealership for 3 days where they could not diagnosis the problem properly. Service Department gets 1 star while sales and management staff get 5 stars.

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Stay away from this dealership at all costs...I purchased a NEW 2026 Hyundai Kona Limited just 3 days ago and paid $40,000 CASH. The car is already back for service due to sunroof not operating properly. They now have to replace the sunroof motor which involves ripping out the liner which means I won't have my car back for several days. Absolutely not acceptable. I am asking for a new replacement as the car has only 105 miles on it and should be guaranteed under the Hyundai Assurance Program. I should have listened to many Hyundai custermers that buying a Hyundai was ... Read More

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DealerRater - Jun 7, 2026

Stay away from this dealership at all costs...I purchased a NEW 2026 Hyundai Kona Limited just 3 days ago and paid $40,000 CASH. The car is already back for service due to sunroof not operating properly. They now have to replace the sunroof motor which involves ripping out the liner which means I won't have my car back for several days. Absolutely not acceptable. I am asking for a new replacement as the car has only 105 miles on it and should be guaranteed under the Hyundai Assurance Program. I should have listened to many Hyundai custermers that buying a Hyundai was the worse thing to do. THEY WERE ABSOLUTELY CORRECT. I am a 100% Disabled Vietnam Veteran and saved my money to buy a new car. All Veterans and potential customers should stay far away from purchasing a new or used vehicle from Brandon Hyundai at all costs.

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Unfortunately the folks working at this dealership are not true to their word and are withholding $7,000 that they owe me and promised to refund me. Late last year I purchased a 2026 Toyota Tucson from this dealership. I decided at time of purchase to do a limited warranty, though I did not have to, but the salesman, Robert Leach who I worked with was really pushing for it. Within the week I changed my mind, did all the necessary paperwork to reverse the decision, and was promised a refund by the Financial Services Director. I have reached out to the company ... Read More

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DealerRater - Jun 2, 2026

Unfortunately the folks working at this dealership are not true to their word and are withholding $7,000 that they owe me and promised to refund me. Late last year I purchased a 2026 Toyota Tucson from this dealership. I decided at time of purchase to do a limited warranty, though I did not have to, but the salesman, Robert Leach who I worked with was really pushing for it. Within the week I changed my mind, did all the necessary paperwork to reverse the decision, and was promised a refund by the Financial Services Director. I have reached out to the company who does their warranties, they have refunded the money to Brandon Hyundai but Brandon Hyundai has failed to refund the money as promised, despite multiple attempts to contact someone to discuss this. Unfortunately what was a great experience has now turned into a severe problem.

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Lesley distinguishes herself through professional integrity and an unwavering commitment to client satisfaction. By providing a transparent, low-pressure environment and expert service, the staff ensures a seamless and sophisticated automotive experience. Their dedication to honest pricing and technical excellence sets a commendable standard for retail quality in the region.

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Just a bunch of liars and scam artists. Pulling your credit report is like crack to these fiends

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I visited Brandon Hyundai to view a 2020 Toyota 4Runner Venture on Saturday, March 7th 2026, and my experience was a nightmare of safety negligence and professional misconduct. 1. Safety Negligence: During the test drive, the vehicle shook significantly at 60 MPH. The dealer admitted they knew about the alignment issue but hadn’t fixed it in the 38 days they had it listed for sale because they “only test drive on the public road in front of the dealership” which has a 50 MPH speed limit, and the shaking only began at 60+ MPH. They eventually replaced two tires and performed an alignment to make it ... Read More

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DealerRater - Mar 11, 2026

I visited Brandon Hyundai to view a 2020 Toyota 4Runner Venture on Saturday, March 7th 2026, and my experience was a nightmare of safety negligence and professional misconduct. 1. Safety Negligence: During the test drive, the vehicle shook significantly at 60 MPH. The dealer admitted they knew about the alignment issue but hadn’t fixed it in the 38 days they had it listed for sale because they “only test drive on the public road in front of the dealership” which has a 50 MPH speed limit, and the shaking only began at 60+ MPH. They eventually replaced two tires and performed an alignment to make it roadworthy, then attempted to raise the asking price by $1,200, charging the customer for their own safety negligence, because now the vehicle was “more valuable” than without the repairs. 2. Bad Faith & Breach of Trust: I made a fair offer of $37K once repairs were completed. When Valen pushed for more, I said if they can’t agree to my offer, that’s fine, it’s only business. I had mentioned to my sales rep, Stefano, that I had another quote to consider. Valen Tenney asked to see it, claiming he wanted to “show his boss the competition” to help get my price approved. Instead, he used that information to secretly call the other dealership to check if their vehicle had sold, using my private information against me. 3. Physical Intimidation of a Pregnant Woman: When my wife and I decided to leave, manager Valen Tenney ran into the parking lot and chased us to our car. He began taunting us, asking “What’s Plan B?” now that the other vehicle I had a quote for was sold just one day prior, and accused me of “sneaking off”. Valen treated me like a criminal rather than a customer. Valen then stood in close proximity to my pregnant wife, his face turned red, his hands were flailing, and his voice was raised and aggressive, to the point where I felt it necessary to physically place myself between them to ensure her safety. He gaslit us, twisted our words, and attacked my character simply because we refused to accept a predatory deal. Summary: This dealership sells unsafe vehicles, uses your private information against you, and employs managers who physically intimidate pregnant women in parking lots. Avoid at all costs. I attempted to contact Brandon Hyundai directly on multiple occasions before escalating this complaint and received no response. I want to be clear; Stefano Santini was a great salesman. I came home Friday afternoon, after my first test drive before the vehicle was fixed, and told my wife Stefano was the most genuine salesman I've encountered in my life and trusted him. All the negative experience I've mentioned above was from Valen Tenney.

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had a very frustrating and disappointing experience at this dealership. During the purchase process, a charge labeled “PPV” was added to the price of the vehicle without being clearly disclosed or properly explained. I only discovered it after carefully reviewing the paperwork. At no point did the salesperson or finance manager clearly explain what this charge was or that it was an optional add-on product. It appears this fee was simply slipped into the contract, which is extremely misleading and raises serious concerns about the dealership’s transparency and sales practices. When I brought this issue to their attention immediately, ... Read More

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DealerRater - Mar 10, 2026

had a very frustrating and disappointing experience at this dealership. During the purchase process, a charge labeled “PPV” was added to the price of the vehicle without being clearly disclosed or properly explained. I only discovered it after carefully reviewing the paperwork. At no point did the salesperson or finance manager clearly explain what this charge was or that it was an optional add-on product. It appears this fee was simply slipped into the contract, which is extremely misleading and raises serious concerns about the dealership’s transparency and sales practices. When I brought this issue to their attention immediately, the staff dismissed my concerns and insisted there was “nothing they could do” because the paperwork had already been signed — despite the fact that this charge was never properly disclosed or discussed during the transaction. This experience left me feeling misled and taken advantage of. Practices like this damage customer trust and make the car-buying process unnecessarily stressful. I strongly encourage anyone considering purchasing a vehicle here to scrutinize every single line of the contract, because optional products may be added without clear explanation. I will also be filing complaints with the appropriate consumer protection agencies to ensure this situation is properly reviewed. Buyers deserve honesty and transparency, and unfortunately that was not my experience here.

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My vehicle was inspected and scheduled for maintenance. I took it in and it was done promptly.

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Brought my car in for service after another place messed it up. My service adviser Dave was the most unprofessional, rudest person. I ended up leaving with no work done due to his bad attitude. I just wanted my car fixed and was spoken to so aggressively I felt like I was being accused of a crime. Don't go here, drive a little farther and go somewhere else.

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This dealership is why people don't trust car dealers and hate buying cars! I bought a 2023 Hyundai Palisade on 10/27/25 and have had an absolutely terrible experience. They can't be trusted to do what they promise, and they don't return texts, emails, or phone calls. To summarize, I found the car online and negotiated the price over the phone a few days before I wanted to pick it up. I stressed to Krystle Mendez (salesperson) and Valen Tenney (sales manager) that I was flying into Tampa, and wanted to have the car ready to go when I got ... Read More

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DealerRater - Nov 11, 2025

This dealership is why people don't trust car dealers and hate buying cars! I bought a 2023 Hyundai Palisade on 10/27/25 and have had an absolutely terrible experience. They can't be trusted to do what they promise, and they don't return texts, emails, or phone calls. To summarize, I found the car online and negotiated the price over the phone a few days before I wanted to pick it up. I stressed to Krystle Mendez (salesperson) and Valen Tenney (sales manager) that I was flying into Tampa, and wanted to have the car ready to go when I got there from the airport. I signed all documents electronically a few days in advance, and was promised by Valen that a salesperson would pick me up at the airport with my car, I could test drive it to the dealership, then be on my way. No one showed up, and I finally arrived at the dealership by Uber 45 minutes later. I then waited at Krystle's desk for a full 2 hours while the car was cleaned and prepped. After the test drive, I waited another 1/2 hour until I could finish up. I only then learned the car came with only one key. I told them I would need a second, and Valen told me he would put me in touch with a locksmith, which he didn't do. I asked if the dealership would cover the cost of the key since they'd wasted so much of my time, to which he said that this was a very reasonable thing to ask for. Days later, he went back on this, saying that he only meant that he would ask his manager, and that he never agree to pay for the key. This was shifty at best, a bald-faced lie at worst. He said he would go back to his manager and let me know what they would do for me. 10 days have passed, and multiple attempts to reach him have been ignored - I've been totally ghosted. I also specifically asked prior to the sale if the car had a digital key available, and I was assured that it did. After my info was input to the Hyundai database so I could activate the app, I found out a $30 per month subscription is required. Only the original owner has this included; a second owner requires a paid subscription. I absolutely should have been told this when I asked about it before the sale. I tried to get in touch with the general manager by emailing him through a link on the website. I've emailed him twice, and he also has ignored me. I called and asked to speak with him, and waited on hold for 30 minutes and he never picked up. This has been by far my worst car buying experience.

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Our sales rep, Nassar Salim, was great. He gave us a great deal, was very personable, good guy!

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Nasser Salim was very professional, friendly and helpful.in every aspect of my dealings for a new car. I had just totaled my Hyundai, which purchase 5 months earlier. He explained the process and what I needed to do. He was patient and was able to get me the replacement that I wanted. I could not be more satisfied with the way I was treated.

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I wanted to take the time to say that from beginning to end, I had a wonderful time working with Giovanny in sales and Richard from Finance. They were able to get me into a used vehicle even after many other dealerships said no. Thank you both for making car buying such a wonderful, and pain free process. I also would like to thank David over in Service for taking such great care of my vehicle as well. If you're in the market for a new or used vehicle, please make sure to ask for Giovanny, you will not ... Read More

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DealerRater - Sep 4, 2025

I wanted to take the time to say that from beginning to end, I had a wonderful time working with Giovanny in sales and Richard from Finance. They were able to get me into a used vehicle even after many other dealerships said no. Thank you both for making car buying such a wonderful, and pain free process. I also would like to thank David over in Service for taking such great care of my vehicle as well. If you're in the market for a new or used vehicle, please make sure to ask for Giovanny, you will not regret it!

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Mr. Nassar Salim made it possible for the purchase of my new car at Brandon Hyundai. He made me feel confident, comfortable and secured all along the process knowing that I was about to take that giant step in purchasing a new care. He went far and beyond to accommodate me. I truly appreciated that. Thank you Mr. Salim.

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These guys screwed me. Sold me a certified pre-owned vehicle with only one remote. Isn't CPO supposed to have everything a new car has (2 remotes)? They also told me it doesn't come with a spare tire (a lie). I had to buy one on ebay. They also didn't give me any floor mats. The vehicle had tons of problems that should have not passed inspection (volume knob didn't work). My car was dead after 2 days. To make matters worse, they wouldn't send me a license plate for over 2 months. I had to keep calling and ... Read More

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DealerRater - May 14, 2025

These guys screwed me. Sold me a certified pre-owned vehicle with only one remote. Isn't CPO supposed to have everything a new car has (2 remotes)? They also told me it doesn't come with a spare tire (a lie). I had to buy one on ebay. They also didn't give me any floor mats. The vehicle had tons of problems that should have not passed inspection (volume knob didn't work). My car was dead after 2 days. To make matters worse, they wouldn't send me a license plate for over 2 months. I had to keep calling and calling and they would just pawn me off to some random department. They tried to tell me I had to go to the DMV and pay for it myself, even through I literally paid for them to do that on my invoice. Insane! Will never buy from these guys again. Malik was personable and did his job well (maximizing revenue for the dealership). Wish he would have given me a little bit more post-purchase support in nagging the other departments but I get he is probably more incentivized to move on to the next sale.

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This guys are Very Tricky and lier, They will Trick you with Numbers Just be careful when you buy cars from them, And Loaner guy just tell you Rough numbers instead of exact number and Later on number goes three time more then he says, Be careful and Check numbers before you sign, Because after sign you can’t do nothing, And you get stuck, they sold me used car more expensive then Newer, Do not trust on their smile, check every single number

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Kurt was knowledgeable, easy to work with and willing to assist us with answers that were to the point and direct.

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The reason I gave this rating is said had the car I was buying and then could not find on one of their lots. I then had to come back 2 days later to do all the paperwork after work when tired ( originally there on Sunday), and get the car. Not how i wanted it. Also had to come back few weeks later for 2 checks promised...after I kept calling. Referral check and military discount..which he wouldn't redo the paperwork.

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I am returning to withdraw my previous review. It has been a total nightmare since I purchased this Jeep from Hyundai. This vehicle was delivered to me without going through the 99 point inspection. Week 1 lights on the dash came on. Week 2 trip to autozone to get reading on diagnosis codes. Called Hyundai numerous times left messages for Mangement and sales rep to call me. The battery was on its last limb and unable to charge. I had to replace the Dash Cluster. ESC & Traction will not go off. Suspension was hanging on by a thread. One wrong turn or ... Read More

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DealerRater - Mar 23, 2025

I am returning to withdraw my previous review. It has been a total nightmare since I purchased this Jeep from Hyundai. This vehicle was delivered to me without going through the 99 point inspection. Week 1 lights on the dash came on. Week 2 trip to autozone to get reading on diagnosis codes. Called Hyundai numerous times left messages for Mangement and sales rep to call me. The battery was on its last limb and unable to charge. I had to replace the Dash Cluster. ESC & Traction will not go off. Suspension was hanging on by a thread. One wrong turn or one deep pot hole/man whole, I would’ve lost my life. Right side track bar xxxx near fell apart. Right now I am at the point of reaching out to for legal help. I’ve called Hyundai numerous times to speak to the manger and I am still waiting on a returned call. It’s been five months since I’ve asked to speak to a manager again. Let me not leave out a small tiny crack is on the windshield when it arrived. I traded in my vehicle and wish like xxxx I didn’t. i will not be taking this post down. Therefore, do not call and ask me to remove it like you did the first and second time. My response to Hyundai will be the same response I’ve received from them through this whole nightmare. NOTHING!!! This review is from the date of purchase till now, March 23, 2025.

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Kurt was very helpful! Made the whole process less stressful and a breeze! Thank you again Kurt!

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Brandon is a great salesman got the car i wanted quick and easy for the price I was looking for.

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Very responsive and attentive to client needs. He called me and followed through on everything we discussed over the phone. I appreciate the honesty and commitment to closing out a deal.

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Me hicieron sentir como en casa,la atención el trato .Me solucionaron hasta el problema y salí de ahí con un Tucson 2025 ,y no solo el vendedor todos muy atentos y me fui con mi carro nuevo y contento .

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The dealership staff were very knowledgeable, courteous, respectful and motivated to provide the best customer service.

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Sam was thorough and was easy to work with. He had patience and made sure we found the right car.

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I enjoyed working with my sales representative, Nikki very much. She was encouraging, informative, and easygoing.

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Armando was very helpful in finding the specific vehicle we wanted and willing to work on the pricing. Goldie in finance did a great job explaining all the fine print. Both stated late after the dealership was closed to get the deal completed.

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Abel is amazing and go above and beyond to make sure all my needs are met.

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The service department is good and they are knowledgeable. It is always busy and I think sometimes things are rushed and not looked over thoroughly. I have been there 3 times in the last month and the issue is not fixed. I do not have time to be at the garage for hours and multiple visits.

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The service was excellent, fast, the waiting time was reasonable, the employees were helpful and attentive, very grateful.

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Tom Murman was our salesman-knowledgeable and respectful. My complaint is that there were numerous special deals offered on national TV, and yet we were not offered any of those deals. In fact, when I questioned them two days later, was told :"Oh, that's for a different vehicle." or "We aren't always up to date on national dealsl." I don't necessarily fault the dealership-buyer beware. But it would have certainly made a huge positive impression as opposed to the negative impression I now hold.

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Giovanny was very professional and knowledgeable regarding the Hyundai Tuscon Hybrid. He made sure our experience went smoothly and answered all of our questions. He also ensured we got into the service department for all our treatments. Alexa Diaz handled our finance quickly and painlessly. Great service!

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During my dealing with Mrs. Degraffenreid was very pleasant and professional. She took the time and patience to address our questions and concerns. The only issue we had was the Palisade that we test drove and was in the process of negotiating was sold to another customer during this period. We were offered a similar Palisade but by the time we finished the purchasing process it was too dark to do a thorough inspection and the next day we noticed some things with the vehicle that needed to be addressed. Mrs. Degraffenreid and another gentleman assisted with addressing the issue. ... Read More

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DealerRater - Dec 31, 2024

During my dealing with Mrs. Degraffenreid was very pleasant and professional. She took the time and patience to address our questions and concerns. The only issue we had was the Palisade that we test drove and was in the process of negotiating was sold to another customer during this period. We were offered a similar Palisade but by the time we finished the purchasing process it was too dark to do a thorough inspection and the next day we noticed some things with the vehicle that needed to be addressed. Mrs. Degraffenreid and another gentleman assisted with addressing the issue. It is taking a little long to get everything fixed but Mrs. Degraffenried is keeping us updated as well as provided a rental during the time without my Palisade. Hopefully it won't be much longer, having a new vehicle that you are paying for but can't drive yet is a bit frustrating. Again, her communication on this matter has been great!

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Mario was very professional and definitely knows his stuff. We had the pleasure of meeting his manager as well who was also very professional.

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I was fortunate to have Armando as my sales rep and he is caring and polite, understanding my needs and making them happen. He went above my expectations, I give him a 10++.

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Krystle Mendez was amazing and very helpful! She took the time to find the right car for us! She put up with our back and forth and indecisiveness. She was very knowledgeable about each car we test drove and followed up with us regularly to make sure we knew our 2nd key was being ordered and that we were satisfied with our purchase. Matthew was great at assisting Krystle in our sales process as well. Finance manager Tyler Noyes was quick with the signing process and had the paperwork ready when we got there. Five stars for both employees as ... Read More

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DealerRater - Dec 30, 2024

Krystle Mendez was amazing and very helpful! She took the time to find the right car for us! She put up with our back and forth and indecisiveness. She was very knowledgeable about each car we test drove and followed up with us regularly to make sure we knew our 2nd key was being ordered and that we were satisfied with our purchase. Matthew was great at assisting Krystle in our sales process as well. Finance manager Tyler Noyes was quick with the signing process and had the paperwork ready when we got there. Five stars for both employees as they are not listed below.

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The dealership was clean and all staff and salespeople were friendly. Would recommend to family.

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I was happy to compete this deal provided it was a cash only transaction. Brandon Hyundai wanted me to finance the deal to give me the out the door price. I wasn’t willing to do this and ended the purchase process.

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Was disappointed with the continued pricing games to squeeze additional unwarranted funds by the finance group even after the sales team had negotiated a deal. Start with a large advertised discount and then add back all kinds of fees to force the number up to ridiculous levels. It also was evident that this was common practice with other customers. The sales folks were good but I believe hampered by management practices that are misleading and feel deceptive. Took longer to get the documents signed than buying a home.

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Ed, was my rep for my car needs. Ed was kind friendly, answered all the f my questions. Thank you!

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Friendly and cooperative Professional and pleasant Responsive and respectful Good people and prices Great experience

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Mario was condescending, when i declined services because they were out of my budget he acted like my car was a waste of his time. I had to ask if my car was getting worked on today, if they needed to order parts, and if it was ready. When i texted him these questions he answered in as little words as possible. I feel like if i never asked he would have let my car sit there an extra day. Every time im at Brandon's Hyundai its a hectic, cramped space. Its been 5 years at this dealership and ive ... Read More

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DealerRater - Dec 29, 2024

Mario was condescending, when i declined services because they were out of my budget he acted like my car was a waste of his time. I had to ask if my car was getting worked on today, if they needed to order parts, and if it was ready. When i texted him these questions he answered in as little words as possible. I feel like if i never asked he would have let my car sit there an extra day. Every time im at Brandon's Hyundai its a hectic, cramped space. Its been 5 years at this dealership and ive met some nice people working there, but overall im so annoyed to be there

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